よくある質問

返品

What is your Return Policy?

We will accept returns within 60 days of shipment for a full refund and within 90 days for an exchange or store credit as long as the items are returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

How do I make a return?

You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to log in to your account (link to login page) and mark the items you wish to return, and generate another label if needed. If you do not have an account, you may access your order through this link.

What is Happy Returns?

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.

1. Simply start your return online to receive a QR code
2. Locate a Return Bar near you, bring in your items, and you're good to go!
3. You will receive refund confirmation within 24 hours from the drop-off date.

A few exclusions apply, and the following items cannot be accepted through Happy Returns; however, you have the option to return via mail:

• フレグランス
• ネイルポリッシュ
• キャンドル
• 電池
• エアロゾル
• アルコールが入った液体
• ラゲージ
• ブーツ
• business & pleasure co. products
• Funboy products
• REVOLVE Man products

What is your Exchange Policy?

Exchanges must be initiated within 90 days of shipment of the order. The item being returned for an exchange must be received within 30 days of initiating the exchange request.

Please note we can only reserve in-stock items for exchanges. We are not able to reserve pre-order items for exchange. All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.

How do I make an exchange?

Reserve your exchange item online via your order history or contact customer service (888-442-5830) prior to returning.

Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. You may also return the item to a Happy Return Bar (available within 60 Days of purchase)

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

Can I combine returns from different orders?

Yes, if the orders were placed under the same email account, you may return them together in one package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. You may also include the return labels for the different orders inside the package.

If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label.

What if I return a non-REVOLVE item?

If you have mistakenly returned an item you did not purchase from Revolve, please contact Customer Service by phone (1-888-442-5830) or via email ([email protected]) as soon as possible.

While we will attempt to assist you with locating and recovering the non-Revolve item, Revolve will not be held liable for replacing, returning, or otherwise compensating the customer for items returned in error.

What happens if I refuse a package or it is undeliverable?

If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10-14 business days.

For security measures, any modifications to an address for a reshipment attempt are subject to approval. Please contact Customer Service by phone (1-888-442-5830) or via email ([email protected]) if you would like us to reship the package or if you would prefer a refund.